Terms of Use

Introduction

  • These terms and conditions shall govern your use of our website.

  • By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

  •  If you register with our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

  • You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

 

Copyright notice

  • Copyright (c) 2020 Lacuna Innovation Ltd.

  • Subject to the express provisions of these terms and conditions:

    • we, together with our licensors, own and control all the copyright and other intellectual property rights on our website and the material on our website; and all the copyright and other intellectual property rights on our website and the material on our website are reserved.

 

License to use website

You may:

  • view pages from our website in a web browser;

  • download pages from our website for caching in a web browser;

  • print pages from our website;

  • stream audio and video files from our website; and

  • use our website services by means of a web browser,

Except as expressly permitted in this section or the other provisions of these terms and conditions:

  • you may only use our website for your own personal and business purposes, and you must not use our website for any other purposes;

  • you may not edit or otherwise modify any material on our website;

  • you may not republish material from our website (including republication on another website);

  • you may not sell, rent or sub-license material from our website;

  • you must not download any material from our website or save any such material to your computer;

  • you may not show any material from our website in public;

  • You may not exploit material from our website for a commercial purpose; or

  • We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

 

Acceptable use

You must not:

  • use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

  • use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

  • use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

  • conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;

  • access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

  • You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete, and non-misleading.

 

Goods and Services

  • Lacuna Innovation Ltd is a business in the service industry that offers innovation consulting and online training services.

 

Payments

  • Any payments made through our website is subject to the terms and conditions of the payment portal used. We do not manage the portals and therefore by agreeing to this contract you indemnify us from any losses which might constitute from utilizing these portals for payment.

  • Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Lacuna Innovation Ltd bank account, the details of which will be provided on request.

  • Card acquiring and security: Card transactions will be acquired for Lacuna Innovation Ltd via [add details of payment integration and security]

  • Customer details separate from card details: Customer details will be stored by Lacuna Innovation Ltd separately from card details which are entered by the client on [add payment gateway] site. For more detail on [add payment gateway name] refer to [add payment gateway website url].

  • Merchant Outlet country and transaction currency at the time of presenting payment options to the cardholder is the United Kingdom. The transaction currency is Euro (EUR).

 

Delivery policy for goods and services sold

  • Subject to availability of goods and services and receipt of payment, requests will be processed within 2-3 working days and delivery of goods or services confirmed by way of email, including a link to access purchased goods. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We are delivering the product from the United Kingdom, therefore allow sufficient lead time to ensure the delivery is fulfilled before it is needed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Locations outside of the European Union will take an estimated 7-14 business working days to allow for delivery.

  • DHL is our global logistics partner, ensuring we can deliver our products to hard to reach locations. Shipping charges for your goods order will be calculated and displayed at checkout. Each region has different rates, as we deliver to most countries globally.

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Lacuna Innovation Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Lacuna Innovation Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim

 

Return and Refunds policy

  • Products: (a) If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt and send it back upon the physical product return. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or the original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • Changes to payment and refund policy: (a) We reserve the right to change this payment, refund policy terms and conditions at any time. Any such changes will take effect when posted on the website.

 

Limited warranties

  • We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

  • To the maximum extent permitted by applicable law and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website, and the use of our website.

 

Limitations and exclusions of liability.

Nothing in these terms and conditions will:

  • limit or exclude any liability for death or personal injury resulting from negligence;

  • limit or exclude any liability for fraud or fraudulent misrepresentation;

  • limit any liabilities in any way that is not permitted under applicable law; or

  • exclude any liabilities that may not be excluded under applicable law.

  • The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions: (a) are subject to Section 9.1; and (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

  • To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

  • We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

  • We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

  • We will not be liable to you in respect of any loss or corruption of any data, database or software.

  • We will not be liable to you in respect of any special, indirect or consequential loss or damage.

  • You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

 

Breaches of these terms and conditions

  • The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions: (a) are subject to Section 9.1; and (b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

  • Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: (a) send you one or more formal warnings; (b) temporarily suspend your access to our website; (c) permanently prohibit you from accessing our website; (d) block computers using your IP address from accessing our website; (e) contact any or all of your internet service providers and request that they block your access to our website; (f) commence legal action against you, whether for breach of contract or otherwise; and/or (g) suspend or delete your account on our website.

  • Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking including without limitation creating and/or using a different account.

 

Company information

  • Lacuna Innovation Ltd may, in its sole discretion, revise and change these terms and conditions or any part thereof from time to time, without notice.

  • The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

  • If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

 

Assignment

  • You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

  • You may not without our prior written consent assign, transfer, sub-contract or otherwise, deal with any of your rights and/or obligations under these terms and conditions.

 

Severability

  • If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

  • If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

Third-party rights

  • A contract under these terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.

  • The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

 

Entire agreement

  • These terms and conditions shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

 

Law and jurisdiction

  • These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom

  • Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the courts of the United Kingdom.

 

Country of domicile

  • This website is governed by the laws of the United Kingdom and Lacuna Innovation Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

  • This website is owned and operated by Lacuna Innovation Ltd. We are registered in the United Kingdom under registration number 08825899, and our registered office is at 3rd Floor, 86-90 Paul Street, EC2A 4NE, London, United Kingdom.

  • You can contact us: (a) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.

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